Refund policy

Refund & Exchange Policy
Each Tailfie piece—whether it’s a bandana, collar, leash, or ID tag—is made with lots of love and just for your pet, which means all sales are final. We do not offer returns, refunds, or cancellations.

If we accidentally send the wrong size or your item arrives damaged (rare, but it happens), email us at tailfiehelp@gmail.com within 7 days of delivery and we’ll make it right with an exchange.

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Order Changes
Once your order is placed, we’re unable to make changes—so please double-check sizes, colors, and spelling before checking out!

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Shipping Responsibility
Once your order is handed off to the shipping carrier, Tailfie is not responsible for lost, stolen, or delayed packages. For any delivery issues, we recommend reaching out to the carrier directly.

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Thank you for supporting Tailfie—we’re so happy you’re here!